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Position: Business Development Representative (BDR)
Location: Fully Remote / Hybrid — No relocation necessary

Department: Business Development
Reports To: Director of Business Development
Compensation: Hourly pay + commission + bonuses, with strong earning potential

Overview
Synkwise, a rapidly growing healthcare SaaS startup, specializes in offering innovative solutions for the residential long-term care sector. Our flagship product, Synkwise, is designed to streamline operations and enhance care quality in small-midsize healthcare facilities. We are committed to fostering a culture of excellence, integrity, and continuous improvement.

About the Opportunity
We’re seeking a driven, proactive individual to join our expanding sales team as a Business Development Representative (BDR). This role is all about initiating conversations, staying organized, and managing your workflow with confidence. If you’re motivated to grow, enjoy working autonomously, and are energized by the opportunity to earn additional income based on your results, this is a ground‑floor position with significant long‑term potential.

Drive new business and shape our growth. You’ll build and manage a strong sales pipeline through self-sourced outreach and close collaboration with the Director of Business Development. This includes making introductions, scheduling demos, and leading thoughtful, customer-first outreach campaigns that directly fuel Synkwise’s expansion.

This role is ideal for someone who wants flexible hours, enjoys talking to people, and thrives in a startup environment where ideas are welcomed and initiative is rewarded. You can work from anywhere, and no relocation is required.

What You’ll Do

• Make outbound calls to leads across various U.S. territories using provided lead lists
• Generate interest, qualify prospects, and schedule meetings for the sales team
• Learn to navigate and respond to inbound opportunities, including warm leads, referrals, and partner-generated interest
• Support the development of relationships with companies in new verticals beyond healthcare, helping expand Synkwise’s reach into emerging markets
• Assist in identifying and nurturing pharmacy partnership opportunities, including independent pharmacies, regional networks, and specialty providers
• Meet basic weekly activity and meeting quotas
• Build and maintain a personal pipeline of opportunities
• Earn commission and bonuses tied to qualified meetings and closed deals
• Collaborate directly with the Director of Business Development
• Participate in onboarding, training, and ongoing coaching
• Represent the company with professionalism, confidence, and enthusiasm
• Potentially participate in on-site conferences and industry events to support outreach, networking, and brand visibility

What We’re Looking For

• Strong conversational skills and the ability to engage people naturally
• Self-motivated, reliable, and able to manage your own schedule
• Comfortable working remotely and independently
• Fluent in English; additional languages are a plus
• Coachable, open to feedback, and excited to grow with a startup
• A trustworthy individual who values responsibility and follow-through
• Someone who enjoys collaboration but doesn’t need hand-holding
• A positive attitude and willingness to try, learn, and improve
• Clever, resourceful, and grounded in integrity—someone who understands the value of human connection and can thoughtfully guide customers toward wise business decisions
• A creative thinker who brings fresh ideas to outreach, messaging, and business development strategies

Equal Opportunity Employer Statement
Synkwise is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome diverse perspectives and encourage applications from all qualified individuals.

Application Process
Interested candidates should submit their resume along with a cover letter explaining why they are a good fit for this role!

Position: Customer Success Specialist
Location: Camas, WA / Remote

Company Overview
Synkwise, a rapidly growing healthcare SaaS startup, specializes in offering innovative solutions for the residential long-term care sector. Our flagship product, Synkwise, is designed to streamline operations and enhance care quality in small-midsize healthcare facilities. We are committed to fostering a culture of excellence, integrity, and continuous improvement.

Job Summary
We are seeking a proactive and customer-focused Customer Support Specialist to join our team. The ideal candidate will be responsible for managing and resolving customer inquiries through our Support Ticketing System, handling calls with professionalism, and maintaining effective communication both internally and externally. This role requires excellent problem-solving skills and a team-oriented attitude.

Key Responsibilities

• Promptly and efficiently answer customer support tickets using our Support Ticketing System.
• Field incoming calls from customers, providing accurate and timely support and solutions.
• Maintain a professional demeanor in all interactions, whether internally with team members or externally with clients.
• Collaborate with team members to ensure a cohesive and effective approach to customer support.
• Apply problem-solving skills to resolve customer issues, escalating complex situations to relevant departments when necessary.
• Contribute to the continuous improvement of our customer support processes and systems.

Qualifications

• Proven experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work effectively both independently and as part of a team.
• Familiarity with using ticketing systems and customer support software.
• High school diploma or equivalent; further education or certification in customer service is a plus.

What We Offer

• Opportunities for professional growth and development.
• Competitive wage and benefits package.
• The chance to be part of a company that values making a positive impact on customers’ experiences.

Application Process
Interested candidates should submit their resume along with a cover letter highlighting their customer support experience and why they are a good fit for this role to

Position: Senior Software Engineer (Healthcare Integrations | AWS | AI)
Location: Camas, WA or Hybrid

Company Overview
Synkwise is one of the fastest-growing eMAR platforms in the country, trusted by thousands of long-term care facilities nationwide. We’ve scaled rapidly by solving real frontline problems, such as medication safety, workflow efficiency, and regulatory compliance for underserved communities that legacy systems overlook and modern systems overcharge.

If you’ve worked with HL7, FHIR, pharmacy systems, medication workflows, and compliance-driven environments, and you’re excited about building scalable, future-proof integration architecture at a company experiencing meaningful real-world adoption, then this role was built for you.

About the Role
We’re looking for a Senior Integrations Engineer who lives at the intersection of healthcare interoperability, workflow design, and modern software engineering. This role is mission-critical. You’ll own complex integrations that power real-world care delivery, connecting EHRs, eMARs, pharmacies, labs, devices, and third-party systems while helping define how automation and AI reshape healthcare operations.

What You’ll Do

+ Backend & Integrations

• Design, build, and maintain HL7 v2.x, FHIR (R4+), and REST-based integrations across EHR, eMAR, pharmacy, and third-party healthcare systems
• Own end-to-end integration workflows including medication orders, MAR, ADT, demographics, vitals, pharmacy fulfillment, audit trails, and compliance events
• Implement event-driven architectures using webhooks, message queues, and background processing
• Troubleshoot complex data-flow, mapping, and interoperability issues across external vendors and internal systems
• Lead integration architecture decisions with emphasis on security, performance, reliability, and auditability

+ Frontend & Product Experience

• Build and enhance modern, responsive frontend interfaces used daily by caregivers and clinical staff
• Translate complex clinical and integration data into clear, intuitive UI workflows that reduce error and cognitive load
• Collaborate closely with Product Design to implement polished UX using component-driven architecture
• Develop frontend features across dashboards, medication administration workflows, task management, alerts, and documentation tools
• Ensure frontend experiences remain performant, accessible, and mobile-friendly in real-world care environments

+ Full-Stack Collaboration

• Partner closely with Product, Nursing, Compliance, and Engineering to translate clinical requirements into end-to-end technical solutions
• Contribute to AI-enabled workflows including automation triggers, validation logic, anomaly detection, and intelligent routing
• Build and maintain shared schemas, APIs, contracts, and documentation across frontend and backend systems

What You Bring

• 6+ years of professional software engineering experience, with deep specialization in healthcare integrations
• Strong hands-on experience with:
• HL7 v2.x (ORM, ORU, ADT, RXA, etc.)
• FHIR resources, profiles, and APIs
• EHR / eMAR platforms (senior living, assisted living, LTC strongly preferred)
• Experience integrating with pharmacy systems, medication management, or medication administration workflows
• Solid understanding of HIPAA, healthcare compliance, and data security best practices
• Familiarity with modern development stacks (React, Angular, Node, .NET, etc.)
• Experience with REST APIs, message queues, background workers, and distributed systems
• Strong debugging instincts with the ability to trace issues across systems you don’t fully control
• Comfortable working in fast-moving SaaS environments where product and compliance evolve together

Bonus Points

• Experience in Senior Living, Assisted Living, Memory Care, or Home Care platforms
• Familiarity with AI-assisted workflows, rule engines, or automation frameworks
• Experience with pharmacy vendors, lab systems, or health device integrations
• Prior ownership of large-scale or multi-tenant healthcare integrations

Why This Role Matters

You’re not just wiring systems together; you’re shaping how care teams operate, how medication errors are prevented, and how compliance is enforced at scale. This role has real-world impact on caregivers, residents, and families every single day.

What We Offer

• Competitive salary and performance-based incentives.
• A role in a forward-thinking company with a mission to improve long-term care.
• Opportunity to work in a dynamic, innovative, and supportive environment.
• Professional growth opportunities in a rapidly expanding sector.
  

Equal Opportunity Employer Statement
Synkwise is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome diverse perspectives and encourage applications from all qualified individuals.

Application Process
Interested candidates are invited to submit a resume along with a brief note describing relevant experience with healthcare integrations, interoperability standards (HL7/FHIR), or complex system workflows. Links to GitHub, portfolio work, or technical projects are encouraged but not required.