At Synkwise, we believe in transparency and setting clear expectations. Please carefully review the following terms regarding subscription billing, cancellations, and refund eligibility. If you have questions, contact us at support@synkwise.com.
Billing Terms
1.1 All subscriptions are billed in advance on a monthly or annual basis, based on your
selected plan.
1.2 Subscriptions are based on resident license seats, not current census. This ensures
continuous access to resident records, supports compliance, and avoids disruptions due to resident turnover.
1.3 Users may begin with as few as 1 resident license seat and scale up. Once a subscriber
orders 3 resident licenses, thereafter all plans are subject to a 3-bed minimum license
requirement, meaning that accounts will be billed for a minimum of 3 residents.
1.4 Subscriptions automatically renew unless canceled before the renewal date. Subscriber agrees that upon the automatic renewal date Synkwise may charge the renewal fee to the Subscribers’ payment account on file.
1.5 No refunds or prorated credits will be issued for partial months, unused time, or mid-
cycle downgrades.
Cancellations & Downgrades
2.1 To cancel or downgrade, send a written request via email to support@synkwise.com.
2.2 Cancellations take effect thirty (30) days following our receipt of the request and will stop all future billing following the effective date of the request.
2.3 We do not process backdated cancellations or retroactive requests.
Refunds
3.1 Refunds are not provided under any circumstances, including unused accounts, partial
usage, or limited login activity.
3.2 Please ensure you review your plan details and usage needs before completing your purchase.
Before You Cancel
We’re here to help. If you’re considering canceling or downgrading, please reach out to our support team. We’d be happy to assist with any issues or questions.
📩 Contact Us
Email: support@synkwise.com
This policy is subject to change. Please refer to our Terms of Use for additional details.