Position: Customer Success Specialist
Location: Camas, WA / Remote
Company Overview
Synkwise, a rapidly growing healthcare SaaS startup, specializes in offering innovative solutions for the residential long-term care sector. Our flagship product, Synkwise, is designed to streamline operations and enhance care quality in small-midsize healthcare facilities. We are committed to fostering a culture of excellence, integrity, and continuous improvement.
Job Summary
We are seeking a proactive and customer-focused Customer Support Specialist to join our team. The ideal candidate will be responsible for managing and resolving customer inquiries through our Support Ticketing System, handling calls with professionalism, and maintaining effective communication both internally and externally. This role requires excellent problem-solving skills and a team-oriented attitude.
Key Responsibilities
- Promptly and efficiently answer customer support tickets using our Support Ticketing System.
- Field incoming calls from customers, providing accurate and timely support and solutions.
- Maintain a professional demeanor in all interactions, whether internally with team members or externally with clients.
- Collaborate with team members to ensure a cohesive and effective approach to customer support.
- Apply problem-solving skills to resolve customer issues, escalating complex situations to relevant departments when necessary.
- Contribute to the continuous improvement of our customer support processes and systems.
Qualifications
- Proven experience in customer support or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work effectively both independently and as part of a team.
- Familiarity with using ticketing systems and customer support software.
- High school diploma or equivalent; further education or certification in customer service is a plus.
What We Offer
- Opportunities for professional growth and development.
- Competitive wage and benefits package.
- The chance to be part of a company that values making a positive impact on customers’ experiences.
Application Process
Interested candidates should submit their resume along with a cover letter highlighting their customer support experience and why they are a good fit for this role to
