Sales & Support Specialist

Position: Sales & Support Specialist
Location: Camas, WA

Overview
Synkwise, a rapidly growing healthcare SaaS startup, specializes in offering innovative solutions for the residential long-term care sector. Our flagship product, Synkwise, is designed to streamline operations and enhance care quality in small-midsize healthcare facilities. We are committed to fostering a culture of excellence, integrity, and continuous improvement.

Job Summary
We are seeking a dynamic and experienced candidate to spearhead our local and national sales initiatives. The ideal candidate will be instrumental in shaping our sales strategies, managing our sales cycle, and ensuring the sustainable growth of our sales department. This role is pivotal in building long-term client relationships and driving our startup towards its strategic goals.

Responsibilities

  • Develop and implement comprehensive local and national sales strategies to meet and exceed sales targets.
  • Effectively manage and nurture qualified leads throughout the sales cycle, using HubSpot to track all sales activities.
  • Conduct product demos and presentations via Zoom or similar platforms to engage potential clients.
  • Maintain effective communication with clients and team members through Slack, email, phone calls, and text messages as needed.
  • Travel to attend and represent the company at large-scale conferences and industry events.
  • Foster a team-oriented environment, contributing positively to team dynamics.
  • Create a fun and uplifting atmosphere, intentionally boosting team morale and engagement.
  • Display a positive mental attitude and resilience in various situations.
  • Process and apply constructive criticism in a manner that enhances personal character and strengthens team relationships.
  • Collaborate with senior management to identify potential barriers or specific needs that drive performance.
  • Utilize critical thinking skills to evaluate situations and make informed decisions.

Qualifications

  • Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field (preferred but not mandatory).
  • Experience in sales, preferably in the healthcare or SaaS industry.
  • Proven track record of developing and executing successful sales strategies.
  • Strong proficiency in HubSpot or similar CRM software.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical skills with the ability to generate reports and actionable insights.
  • Leadership experience with the capacity to mentor and build a sales team.
  • Deep understanding of the residential long-term care sector is highly desirable.
  • Demonstrated ability to conduct effective product demos and presentations.
  • Excellent team player with a positive attitude and ability to uplift team morale.
  • Openness to receiving and growing from constructive criticism.
  • Ability to work collaboratively with senior management to identify and overcome performance barriers.
  • Strong critical thinking and problem-solving skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • The unique opportunity to join the company at an early stage, contributing to its growth into a national and global brand.
  • Being part of a team that is deeply committed to making a meaningful difference in the lives of others.
  • A role that goes beyond just a job – it’s a calling to positively impact the healthcare sector, particularly in long-term residential care.
  • Opportunity to be a part of a dynamic, fast-paced startup environment.
  • A collaborative, supportive, and ethical work culture.
  • Career growth opportunities and professional development.

Equal Opportunity Employer Statement
Synkwise is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome diverse perspectives and encourage applications from all qualified individuals.

Application Process
Interested candidates should submit their resume along with a cover letter explaining why they are a good fit for this role!

    Customer Success Specialist

    Position: Customer Success Specialist
    Location: Camas, WA / Remote

    Company Overview
    Synkwise, a rapidly growing healthcare SaaS startup, specializes in offering innovative solutions for the residential long-term care sector. Our flagship product, Synkwise, is designed to streamline operations and enhance care quality in small-midsize healthcare facilities. We are committed to fostering a culture of excellence, integrity, and continuous improvement.

    Job Summary
    We are seeking a proactive and customer-focused Customer Support Specialist to join our team. The ideal candidate will be responsible for managing and resolving customer inquiries through our Support Ticketing System, handling calls with professionalism, and maintaining effective communication both internally and externally. This role requires excellent problem-solving skills and a team-oriented attitude.

    Key Responsibilities

    • Promptly and efficiently answer customer support tickets using our Support Ticketing System.
    • Field incoming calls from customers, providing accurate and timely support and solutions.
    • Maintain a professional demeanor in all interactions, whether internally with team members or externally with clients.
    • Collaborate with team members to ensure a cohesive and effective approach to customer support.
    • Apply problem-solving skills to resolve customer issues, escalating complex situations to relevant departments when necessary.
    • Contribute to the continuous improvement of our customer support processes and systems.

    Qualifications

    • Proven experience in customer support or a similar role.
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and a customer-focused mindset.
    • Ability to work effectively both independently and as part of a team.
    • Familiarity with using ticketing systems and customer support software.
    • High school diploma or equivalent; further education or certification in customer service is a plus.

    What We Offer

    • Opportunities for professional growth and development.
    • Competitive wage and benefits package.
    • The chance to be part of a company that values making a positive impact on customers’ experiences.

    Application Process
    Interested candidates should submit their resume along with a cover letter highlighting their customer support experience and why they are a good fit for this role to

      Full Stack Developer

      We are seeking a talented Full-Stack Developer with a strong emphasis on mobile experience to join our dynamic team. As a Full-Stack Developer, you will be responsible for developing and maintaining both the front-end and back-end components of our mobile applications, ensuring seamless functionality and optimal user experience across various devices and platforms.

      Responsibilities:

      1. Develop and maintain mobile applications from concept to deployment, with a focus on both front-end and back-end development.
      2. Collaborate with cross-functional teams including designers, product managers, and other developers to define, design, and ship new features.
      3. Optimize mobile applications for maximum speed and scalability, ensuring smooth performance across different devices and screen sizes.
      4. Implement responsive designs and user interfaces that are intuitive and visually appealing.
      5. Integrate third-party APIs and services to enhance mobile application functionality.
      6. Write clean, maintainable, and well-documented code following best practices and coding standards.
      7. Conduct thorough testing of mobile applications to identify and fix bugs, ensuring high quality and reliability.
      8. Stay up-to-date with the latest trends and technologies in mobile development, and make recommendations for continuous improvement.
      9. Provide technical support and troubleshooting for mobile applications as needed.

      Requirements:

      1. Bachelor’s degree in Computer Science, Software Engineering, or a related field.
      2. Proven experience developing mobile applications for iOS and Android platforms using languages such as Swift, Kotlin, Java, or React Native.
      3. Strong proficiency in front-end technologies including HTML5, CSS3, JavaScript, and frameworks/libraries such as React.js or AngularJS.
      4. Experience with back-end development using server-side languages such as Node.js, Python, or Ruby on Rails.
      5. Knowledge of database systems such as PostgreSQL, or MongoDB, and experience with ORM frameworks.
      6. Familiarity with version control systems such as Git.
      7. Experience with mobile UI/UX design principles and responsive design techniques.
      8. Ability to work independently and collaboratively in a fast-paced environment.
      9. Excellent problem-solving skills and attention to detail.
      10. Strong communication and interpersonal skills.

      Preferred Qualifications:

      1. Experience with cloud computing platforms such as AWS, Google Cloud Platform, or Microsoft Azure.
      2. Knowledge of DevOps practices and CI/CD pipelines.
      3. Previous experience working in Agile/Scrum development methodologies.
      4. Contributions to open-source projects or personal mobile app projects showcased in a portfolio.

      Join our team and be part of creating innovative mobile solutions that delight users and drive business success!