1) Can you describe your role at Synkwise and what a typical day looks like for you?
As a Customer Support Specialist, my primary responsibility is to assist customers by addressing their concerns, resolving issues, and ensuring their satisfaction with the solutions provided. My day typically begins by reviewing and responding to any emails, texts, or calls that came in after hours the previous day. When customer inquiries are low, I focus on completing assigned tasks and other administrative duties as required.
2) How has your role evolved since joining the team, and what are some key skills you’ve developed along the way?
I initially joined Synkwise as a part-time employee, providing on-call support to assist with tasks such as addressing operational needs. Over time, I transitioned to a full-time role as a Customer Support Specialist. Throughout my journey, I’ve gained a wealth of skills and experience, thanks to the invaluable guidance of our CEO, Claud, and my direct supervisor, Isaiah, who also serves as the Director of Customer Support.
Some of the key skills I’ve developed include verbal and written communication, active listening, attention to detail, and adaptability. However, the most significant skill I have honed at Synkwise is my empathy and patience. Given that many of our customers may not be familiar with new technology or devices, being able to approach each interaction with understanding and care has been essential to providing exceptional service.
3) What accomplishment are you most proud of at Synkwise so far?
One of the most rewarding aspects of my role at Synkwise has been witnessing the transformation of customers who initially struggled with technology. It’s incredibly fulfilling to see them become proficient in using Synkwise, and it’s especially gratifying when they no longer need to reach out for assistance. Knowing that we’ve empowered them to navigate our platform independently is a testament to the positive impact we have on our customers’ lives.
However, the accomplishment that I am most proud of during my time at Synkwise occurred last December, when I had the privilege of contributing to our Synkwise Compassion Program. Growing up on the small island of Camiguin in the Philippines, I’ve always carried a deep sense of connection to my hometown. Through the program, I was able to provide food and groceries to more than 25 families in need, including elderly residents who have no one to care for them and families struggling with the daily challenges of life. Being able to give back to the community that raised me was a truly humbling and meaningful experience.
4) What do you enjoy doing in your free time? Do you have any hobbies or passions?
During my free time, I love going out with my family, like going to a mountain to view scenery and going to the beach. When I’m home I love to play video games.
5) Is there something surprising about you that your colleagues might not know?
I’ve always felt comfortable expressing myself and sharing my thoughts and challenges with my colleagues, which has helped build strong, supportive relationships within the team. However, there is one thing I haven’t yet shared with them: my passion for exotic pets, such as tarantulas, and other fascinating creatures. I’ve actually owned a few of them in the past, but with the exciting addition of a baby to our family, I had to find them new homes. It’s a bit of a humorous shift, but one that I’m happy to make as I embrace this new chapter in my life!
6) Do you have a personal motto or piece of advice that inspires you?
Matthew 11:28-30
“Come to me, all you who are weary and burdened, and I will give you rest. Take my yoke upon you and learn from me, for I am gentle and humble in heart, and you will find rest for your souls. For my yoke is easy and my burden is light.”
7) Where do you see Synkwise going in the next 3-5 years, and what are you most excited about?
I can see Synkwise Dominating the US market within 3-5 years. I can’t wait to see Synkwise going world wide and having a team building experience with the whole team.
