Learn More About How Synkwise Protects Your Privacy
This SYNKWISE® Services Privacy Policy (“Policy”) covers the privacy practices that Synkron Systems, LLC employs when providing the SYNKWISE Services, support, or consulting to Users. This policy clarifies that the use of information to which Synkron may be provided access is more limited than the use of information covered by Synkron’s general privacy policy, available at https://www.synkwise.com/privacy-policy.
1. Interaction Data vs. User Data
Interaction Data, distinct from User Data, refers to information collected from your use of the SYNKWISE Services, including the website, hosted programs, and offline interactions with us. This includes Personal Information, Anonymous Information, and Device Identifiers.
We handle Interaction Data according to our general privacy policy: https://www.synkwise.com/privacy-policy.
User Data refers to information provided by the User when using SYNKWISE. This data resides on Synkron, customer, or third-party systems to which Synkron is granted access for service provision. These systems include, but are not limited to:
- Cloud environments through third-party providers such as Amazon Web Services (AWS)
- Synkron’s test, development, and production environments used for consulting and support
We handle User Data per this Privacy Policy and the applicable Terms of Use or Subscription Agreement.
For example:
- When a User contracts with Synkron for SYNKWISE services, they provide personal details such as name, address, billing information, and employee contact details—this is considered Interaction Data and falls under our general privacy policy.
- When a User enters resident information into SYNKWISE’s hosted programs, this is User Data and is governed by this Privacy Policy and the applicable Subscription Agreement.
2. Access, Collection, and Use of User Data
How We Use User Data
Synkron may access User Data under the following conditions:
- To provide services and resolve issues:
- We may access User Data to perform services under a SYNKWISE License Agreement, including support, consulting, and product maintenance.
- This may include applying software updates, testing system performance, and resolving reported issues.
- To confirm compliance:
- We may access User Data to verify compliance with Subscription Agreements.
- To transfer data securely:
- User Data may be accessed and transferred globally as required for service delivery.
- If we engage third-party providers for assistance, they must comply with the terms outlined in this Privacy Policy and your Subscription Agreement.
How We Do NOT Use User Data
- We do not sell, rent, or share User Data for marketing purposes.
- User Data is only used for service-related functions as stated above.
3. SMS Notifications, Security Alerts, and Two-Factor Authentication (2FA)
Synkwise uses SMS-based communication strictly for security purposes, including:
- Two-Factor Authentication (2FA) for account security
- Security validation for user authentication
- System notifications and alerts related to account activity
Subscriber Opt-in & Consent
By enabling SMS notifications for security-related purposes within the Synkwise platform, you consent to receive text messages for authentication and security alerts.
Message frequency varies based on account activity. Standard message and data rates may apply.
Subscriber Opt-out
You may opt out of receiving SMS notifications at any time by replying STOP to any message.
However, opting out of security-related SMS may impact your ability to receive critical account alerts or complete multi-factor authentication processes.
For assistance, reply HELP or contact our support team.
Privacy and Data Protection
- Synkwise does not share or sell SMS opt-in data with third parties for marketing purposes.
- Any SMS opt-in or consent data is used solely to provide security-related notifications and is not shared with any entity unrelated to delivering these services.
- We may share SMS-related information with third-party service providers (e.g., telecommunications providers) only to facilitate the delivery of SMS messages.
- Our Privacy Policy prohibits the use of SMS opt-in data for any purposes other than those explicitly stated above.
Compliance & Security
Synkwise adheres to industry standards and regulatory requirements to protect your personal data. We implement appropriate technical and organizational measures to safeguard SMS communications from unauthorized access or misuse.
For further details, please review our full Privacy Policy at: https://www.synkwise.com/privacy-policy.
4. Access Controls
Synkron’s access to User Data is based on job roles and responsibilities.
- The User controls access to User Data for their personnel and authorized users.
- Residents or additional authorized users should direct data requests to the User.
5. Dispute Resolution
Disputes are handled according to the terms of your Subscription Agreement.
If you have questions or complaints regarding this Privacy Policy, contact Synkron Support.
We will investigate and attempt to resolve any concerns.
6. Changes to the Synkwise Privacy Policy
We reserve the right to change this Privacy Policy at any time without prior notice.
Any changes will take effect immediately upon posting the revised Privacy Policy.
However, we will not use your User Data in a manner materially different from what is stated in your applicable SYNKWISE Terms of Use without your consent.
