10 Signs It’s Time to Consider Assisted Living Software for Your Facility

As we kick off 2025, it’s the perfect time to evaluate how you can enhance your operations and provide even better care in the year ahead. Running an assisted living facility is no small task. From managing daily operations to ensuring resident care is top-notch, it’s easy to feel overwhelmed. If you’ve ever found yourself buried in paperwork or worried about compliance deadlines, it might be time to consider assisted living software.

Here are 10 clear signs that upgrading your facility’s management tools could make all the difference:

1. Difficulty Managing Paper-Based Documentation

Are you buried in binders full of paperwork? If keeping track of resident records, care plans, and daily reports has turned into a paper chase, it’s time to go digital.

Assisted living software, like Synkwise, simplifies document management by digitizing all essential information. That means no more lost files or frantic searches through binders. You’ll have everything you need at your fingertips, so you always have quick, secure access to the information you need.

2. Struggling to Stay Compliant with Regulations

Assisted living facilities are required to follow strict regulations, and keeping up with changing state and federal requirements can be overwhelming. Failure to comply can lead to fines, audits, or worse.

With assisted living software, compliance tracking becomes automated, keeping you audit-ready at all times. You can monitor deadlines, store necessary reports, and stay up-to-date on licensing requirements without the last-minute panic.

3. Frequent Errors in Medication Management

Medication errors are a serious issue in assisted living, and manually tracking medication schedules increases the risk of mistakes. These errors can lead to harmful consequences for residents and create legal trouble for your facility.

Assisted living software helps you manage medication schedules and tracking automatically. It ensures that each resident receives the correct medication at the right time, reducing errors and promoting safety.

Stay compliant and error-free with ease. Schedule Your Synkwise Demo now!

4. Slow Task Management and Tracking

Are tasks slipping through the cracks? Managing daily tasks, deadlines, and staff responsibilities manually can result in missed appointments or unfinished work.

Software like Synkwise offers real-time task management, allowing you to assign, track, and monitor tasks effortlessly. With automated reminders and updates, staff members stay on top of their responsibilities, ensuring nothing is forgotten.

5. Increased Staff Turnover

High staff turnover is a common problem in assisted living facilities, and it’s often a sign that employees are feeling overworked or unsupported.

By adopting assisted living software, you can simplify administrative tasks, reducing the burden on your team and saving much more time. This creates a more efficient and less stressful work environment, which boosts morale and leads to better staff retention. A happy team means better care for residents.

6. Poor Communication Between Care Teams

Without proper communication tools, staff can miss critical updates, leading to inconsistent care and confusion among team members. This not only affects the quality of care but also creates frustration for staff.

Assisted living software centralizes communication so that updates, tasks, and resident information are shared instantly across teams. This way, everyone stays on the same page, and care transitions become seamless, providing a better experience for residents and staff alike.

7. Difficulty Tracking Resident Care Plans

Every resident has unique needs, and their care plans need to reflect that. If you’re relying on outdated or paper-based systems, keeping those care plans updated and accurate becomes a challenge.

With software, you can create, update, and monitor personalized care plans for each resident. This ensures that their care evolves as their needs change. This allows staff to always have the most up-to-date information at hand.

8. Lack of Insights into Facility Operations

How often are you just guessing what’s really happening in your facility or feeling like you can never take time for yourself because you don’t know what’s happening at your facility? Without real-time data and insights, it’s hard to know what’s going on or identify areas for improvement.

Assisted living software provides real-time reporting and analytics, giving you the ability to make informed decisions. Having real-time data at your fingertips empowers you to make smarter decisions and run your facility more effectively.

9. Delays in Responding to Resident Needs

Timely care is crucial to maintaining high-quality service and ensuring resident well-being. Delays caused by outdated systems or communication breakdowns can negatively impact resident care, leading to frustration and dissatisfaction from both residents and their families.

Synkwise offers real-time alerts and notifications, allowing staff to stay updated on changes in care needs. This ensures immediate action, improves care quality, and strengthens trust between residents, families, and your facility.

10. Residents or Families Expressing Concerns

If residents or their families are voicing concerns about care quality or facility management, it’s a sign that something needs to change. Clear communication, transparency, and quality care are key to building trust.

Assisted living software improves communication and transparency by providing families with timely updates. When families are kept in the loop, concerns diminish, and trust in your facility grows.

Turn resident and family concerns into trust and satisfaction. Discover Synkwise with a demo now!

Conclusion

Running a successful assisted living facility requires more than just good intentions—it takes the right tools to make operations smooth, compliance seamless, and care consistent.

By streamlining task management, enhancing communication, and providing real-time reporting, assisted living software doesn’t just help your facility run more efficiently—it helps you provide the highest quality care for your residents.

Don’t wait for the challenges to build up. Act now and see how Synkwise can streamline your operations and enhance the quality of care you provide. Book A Demo today and discover how we can help transform your facility into a more efficient, stress-free environment.

Synkwise Compassion Project: Celebrating Caregivers This Holiday Season

The Synkwise Compassion Project has returned for its second year, and we couldn’t be more excited to share its impact with you! This initiative, driven by our commitment to recognizing the extraordinary efforts of caregivers, has become a highlight of the holiday season for our team.

To kick things off, we released a heartfelt video announcing this year’s project and inviting nominations for caregivers who exemplify compassion and dedication. Here is the video:

The response this year was overwhelming with stories of resilience, kindness, and unwavering commitment poured in, reminding us why we started this project in the first place.

This year, we set out to honor 10 exceptional caregivers, and that’s exactly what we did. Each recipient embodies the spirit of caregiving, going above and beyond to provide comfort, care, and joy to their residents and communities.

Their stories highlight extraordinary acts of kindness, unwavering dedication, and resilience in the face of challenges. From working long hours to ensuring every resident feels valued and loved, these caregivers remind us of the profound impact compassion can have on individuals and the community as a whole. Their efforts not only improve the lives of those they care for but also inspire others to embrace compassion in their daily lives.

At Synkwise, we believe in making meaningful contributions that ripple outwards, creating a positive impact that extends beyond individuals, but to entire communities. This project aims not only to support these incredible caregivers but also to inspire others to embrace the spirit of giving, showing that even small acts of kindness can lead to transformative change. Together, we can foster a culture of compassion that uplifts everyone involved.

Check out the graphic below showcasing this year’s winners!

Synkwise Compassion Project Winners


From all of us at Synkwise, we wish you a Merry Christmas filled with joy and compassion!🎄✨

Thanksgiving Activity For Senior Care Residents

Here is A Thanksgiving Activity For You To Try
Creating meaningful and enjoyable activities during the holiday season is a wonderful way to engage residents and bring out their creativity. One activity that Tina Ogden of Golden Year Activities shared with us at Synkwise, is making personalized placemats for Thanksgiving. This craft not only allows residents to express their creativity but also encourages meaningful conversations and reflection.

Here’s a step-by-step guide to creating these Thanksgiving placemats with your residents:

What You’ll Need:

  • Large pieces of construction paper (or other sturdy paper for the placemat base)
  • Scissors
  • Stickers
  • Markers, crayons, or colored pencils
  • Glue sticks
  • Decorative cutouts (holiday shapes, fall leaves, turkeys, etc.)
  • Coloring sheets
  • Wax paper
  • An iron (for the final step)

Instructions:

  1. Set the Stage
    Start by gathering residents together and explaining the activity. Let them know they’ll be creating personalized placemats to celebrate Thanksgiving. This can be a wonderful opportunity to talk about the holiday, share stories, or discuss what Thanksgiving means to them.
  2. Write Gratitude Notes
    Provide each resident with a piece of paper to write down what they are thankful for. Encourage them to share their thoughts if they’re comfortable. This step can act as a great icebreaker and conversation starter, sparking meaningful exchanges among the group.
  3. Get Creative
    Give each resident a large piece of construction paper as their placemat base. Hand out the materials like stickers, coloring sheets, cutouts, and markers. Let them decorate their placemats however they like—there’s no wrong way to do it! Encourage residents to personalize their designs to reflect their personalities or memories.
  4. Assemble the Placemat
    Once the decorating is complete, you’ll move to the final step: laminating the placemats. Lay one piece of wax paper on top of the placemat and another on the bottom, completely covering both sides. Carefully iron over the wax paper on low heat to seal the placemat and make it durable.
  5. Enjoy the Finished Product
    Once cooled, the placemats are ready to use! They’re not only festive and functional but also a great keepsake that residents can show off to their families or use year-round.

    Here are some examples:

Why This Activity Works

This placemat-making activity offers more than just a creative outlet—it fosters community, reflection, and engagement. By sharing what they’re thankful for, residents can connect with one another and celebrate the holiday spirit. Plus, the hands-on nature of the craft is ideal for residents of varying abilities, making it an inclusive and meaningful way to spend time together.

Give it a try this holiday season, and let us know how it goes!


Need More Activity Ideas?

Looking for more engaging activities to brighten your residents’ days? Or maybe you’d like a dedicated activities coordinator to bring creativity and connection to your home or facility?

Reach out to Tina Ogden at Golden Year Activities for tailored ideas and support.

📧 Email: Tina@goldenyearactivities.com
📞 Call: 503-730-7367

Let’s make every day a little more joyful and meaningful

Employee Spotlight – Michael Aguilar

1) Can you describe your role at Synkwise and what a typical day looks like for you?

As a Customer Support Specialist, my primary responsibility is to assist customers by addressing their concerns, resolving issues, and ensuring their satisfaction with the solutions provided. My day typically begins by reviewing and responding to any emails, texts, or calls that came in after hours the previous day. When customer inquiries are low, I focus on completing assigned tasks and other administrative duties as required.

2) How has your role evolved since joining the team, and what are some key skills you’ve developed along the way?

I initially joined Synkwise as a part-time employee, providing on-call support to assist with tasks such as addressing operational needs. Over time, I transitioned to a full-time role as a Customer Support Specialist. Throughout my journey, I’ve gained a wealth of skills and experience, thanks to the invaluable guidance of our CEO, Claud, and my direct supervisor, Isaiah, who also serves as the Director of Customer Support.

Some of the key skills I’ve developed include verbal and written communication, active listening, attention to detail, and adaptability. However, the most significant skill I have honed at Synkwise is my empathy and patience. Given that many of our customers may not be familiar with new technology or devices, being able to approach each interaction with understanding and care has been essential to providing exceptional service.

3) What accomplishment are you most proud of at Synkwise so far?

One of the most rewarding aspects of my role at Synkwise has been witnessing the transformation of customers who initially struggled with technology. It’s incredibly fulfilling to see them become proficient in using Synkwise, and it’s especially gratifying when they no longer need to reach out for assistance. Knowing that we’ve empowered them to navigate our platform independently is a testament to the positive impact we have on our customers’ lives.

However, the accomplishment that I am most proud of during my time at Synkwise occurred last December, when I had the privilege of contributing to our Synkwise Compassion Program. Growing up on the small island of Camiguin in the Philippines, I’ve always carried a deep sense of connection to my hometown. Through the program, I was able to provide food and groceries to more than 25 families in need, including elderly residents who have no one to care for them and families struggling with the daily challenges of life. Being able to give back to the community that raised me was a truly humbling and meaningful experience.

4) What do you enjoy doing in your free time? Do you have any hobbies or passions?

During my free time, I love going out with my family, like going to a mountain to view scenery and going to the beach. When I’m home I love to play video games.

5) Is there something surprising about you that your colleagues might not know?

I’ve always felt comfortable expressing myself and sharing my thoughts and challenges with my colleagues, which has helped build strong, supportive relationships within the team. However, there is one thing I haven’t yet shared with them: my passion for exotic pets, such as tarantulas, and other fascinating creatures. I’ve actually owned a few of them in the past, but with the exciting addition of a baby to our family, I had to find them new homes. It’s a bit of a humorous shift, but one that I’m happy to make as I embrace this new chapter in my life!

6) Do you have a personal motto or piece of advice that inspires you?

Matthew 11:28-30

“Come to me, all you who are weary and burdened, and I will give you rest. Take my yoke upon you and learn from me, for I am gentle and humble in heart, and you will find rest for your souls. For my yoke is easy and my burden is light.”

7) Where do you see Synkwise going in the next 3-5 years, and what are you most excited about?

I can see Synkwise Dominating the US market within 3-5 years. I can’t wait to see Synkwise going world wide and having a team building experience with the whole team.

Marketing Your Adult Family Home: Proven Strategies to Keep Residents Coming

Running a Adult Family Home/AFH (4-20beds) is more than just providing care—it’s about creating a community that families trust and residents love. While names vary across states, such as RCFE or RAL, this guide applies to them all, offering strategies to help your facility thrive in a competitive landscape.

To help us dive deeper into this topic, Claud Covaci, CEO of Synkwise spoke with Sara Scheetz, owner of Senior Living Locator, a placement agency in Vancouver, Washington. With years of experience in the long-term care industry and a passion for helping families find the right fit for their loved ones, Sara brings valuable insights into effective marketing strategies for smaller residential care homes.

Drawing from Sara’s expertise, we’ll share practical strategies that can help improve your outreach, fill your beds, and ensure your adult family home stands out from the competition.

1. Build a Strong Online Presence

Most potential residents and their families start their search online. If your facility doesn’t have a strong digital presence, you’re missing out on reaching families who may need your services. Here’s how to make sure your facility is easy to find:

Update Your Website:
Your website is often the first impression people have of your AFH. Make it modern, easy to navigate, and mobile-friendly. Highlight your services, care options, and staff expertise with high-quality images and testimonials. As Sara emphasizes, “Families are more educated now and want to see a website link.” Even a basic website can make a difference, especially when potential residents want to compare options before scheduling a visit.

Leverage Free Resources:
Use Google My Business to ensure your facility appears in local search results, and create a Facebook page to share updates. “Utilizing the free things that are already out there, especially when you’re new, is super important,” Sara advises. These tools can help establish your online presence without breaking the bank.

Search Engine Optimization (SEO):
Optimize your website for local searches, such as “Adult Family Homes in [city].” SEO ensures that your facility ranks higher in search results, reaching families searching for specific services. Tools like Google Keyword Planner can help you identify the search terms your target audience is using.

2. Use Social Media to Build Relationships

Social media isn’t just for big brands; it’s a valuable tool for smaller facilities too. It’s where families, caregivers, and potential residents spend their time. Your strategy should showcase the life and warmth of your facility.

Share Resident Stories and Activities:
Posting photos and videos of residents enjoying activities can humanize your brand and show the vibrancy of life at your AFH. Sara points out, “Don’t be afraid to show off what you’re doing. If you have a Super Bowl party, take a picture of the snacks and decorations.” Even if you’re not comfortable featuring residents directly, share images of events and setups to demonstrate that there’s always something happening.

Engage With Your Audience:
Respond to comments and messages promptly. By actively participating in conversations, you show that you value your community’s input. This personal touch builds trust and reinforces your commitment to providing exceptional care.

3. Leverage Reviews and Testimonials

Word-of-mouth remains incredibly powerful in the assisted living space. Families want to hear from others who’ve had positive experiences with your home.

Encourage Reviews:
Sara emphasizes the importance of reviews, stating, “There’s no better marketing tool than word of mouth.” Encourage residents and families to leave reviews on platforms like Google, Yelp, and Facebook. A collection of positive reviews provides social proof and helps potential residents see the quality of your AFH.

Use Testimonials Strategically:
Feature testimonials prominently on your website and marketing materials. Real-life stories from satisfied families can help build trust with prospective residents. Keep testimonials updated to ensure they remain relevant and impactful.

4. Offer Virtual and In-Person Tours

A strong marketing strategy includes giving potential residents and families a firsthand look at your home. In today’s world, offering both virtual and in-person tours is crucial.

Virtual Tours:
Create high-quality virtual tours showcasing common areas, resident rooms, and activity spaces. “Show that there’s life going on,” says Sara. Highlight the vibrancy of your facility.  Virtual tours allow families to get a feel for your facility without needing to visit in person.

In-Person Tours:
Make this experience personal. Have a friendly staff member guide the tour, answer questions, and showcase what makes your facility feel like home. “Highlight your unique features,” Sara advises. Let families see what sets you apart from other options.

5. Community Involvement & Networking

Building trust means being an active part of your community. Positioning your home as a hub shows that you care beyond your walls.

Host Events and Open Houses:
Organize family days, health workshops, or open house events. This allows potential residents and their families to experience your adult family home in a warm, non-salesy environment. Think of these events as planting seeds for future admissions.

Educating Families on Quality Standards:

Establishing trust with potential residents and their families starts with transparency about your home’s quality standards. As Sara noted, “There’s a misconception that adult family homes aren’t as regulated as larger communities, but they are, with annual inspections and high standards.” Educating families about these rigorous requirements can help dispel doubts and highlight the high level of care your facility provides. Making sure families understand the regulations you adhere to reinforces your commitment to quality and sets your home apart as a trusted choice in senior care.

6. Utilize Email Marketing

Email marketing is a powerful tool for staying connected with potential residents and their families.

Highlight Updates and Events:
Use newsletters to share information about upcoming events, new services, or improvements in your facility. Being transparent and sharing what’s happening helps families feel more connected to your home.

Provide Valuable Content:
Share helpful articles, tips, or resources related to eldercare. “Knowledge is power,” Sara says, and using email marketing to educate your audience will build trust.

7. Focus on Your Unique Selling Points (USPs)

Identify what sets your home apart in a crowded market. Is it a specialized care program, a higher staff-to-resident ratio, or a home-like environment?

Create Differentiators:
Highlight your niche in your marketing materials and while working with referral agents. “If you have a specialty—like hospice or memory care—make sure everyone knows,” Sara suggests. Whether it’s offering personalized activities or unique therapies, make it a core part of your messaging.

8. Work With Placement Agents

Placement agents can be invaluable partners for adult family homes. They help families navigate the long-term care world, making it easier to find the right fit.

Embrace Transparency:
Working with placement agents who prioritize the best interests of the residents can build trust. As Sara shared, “I’m a flat rate placement agent versus a percentage-based one, which gives families confidence in my recommendations.” Find a reliable placement agent you can trust and will help you keep your beds full.

Prepare for Multiple Moves if Necessary:
While families often desire a one-and-done solution, Sara advises that it’s crucial to be transparent about the potential need for a secondary move if circumstances change. As a result, setting realistic expectations will helps families feel prepared but also ensures they’re equipped for any future adjustments, particularly in assisted living.

Conclusion: Make Your Marketing Work for You

With the right marketing strategy, your adult family home can thrive by attracting new residents and building trust. As Sara shared, “The right fit goes beyond just meeting care needs; it’s about finding where residents will truly thrive.” Emphasizing the quality of life at your home and helping families make informed decisions will set you apart from the competition.

Embrace these strategies to take control of your marketing efforts and create meaningful connections. By using online tools, engaging authentically with your community, and highlighting what sets your AFH apart, you can build a strong reputation that attracts the right residents. When you focus on building trust, you not only fill beds, but also establish a lasting reputation as a place where people genuinely want to be.

Sara Scheetz give tips on assisted living marketing

“There’s a misconception that adult family homes aren’t as regulated as larger communities, but they are, with annual inspections and high standards.”

Sara Scheetz, Owner and Placement Expert of Senior Living Locator.

Sara has over 18 years experience in Long Term Care including the inception and operation of an in-home care agency and is certified in Adult Family Home Administration. She is the co-founder of A Caring Closet, a local nonprofit that provides medical equipment to seniors for free. Sarah has been recognized as one of the Washington State University Women of Distinction and the Vancouver Business Journals Accomplished and Under 40 and was the recipient of the Metropolitan Senior Network Care Award. She serves on the Caring Closet Board of Directors and the Hope Dementia Support Group Advisory Board. Sara grew up in Vancouver and is passionate about her community.

Emergency Planning for Residential Assisted Living Facilities: Staying Resilient in Any Weather⚡

In healthcare, preparedness isn’t just taking precautions, it’s a critical component of resident care. Whether it’s winter storms, power outages, or other natural disasters, having the right plan and tools in place can make all the difference. That’s where Synkwise comes in. Synkwise ensures seamless healthcare management, no matter what challenges your facility faces.

From maintaining power to keeping connected, this guide highlights how to keep your facility running smoothly during emergencies, with Synkwise as your trusted partner.

1. Why an Emergency Plan Is Critical for Healthcare Facilities

For any residential care or assisted living facility, having a comprehensive emergency preparedness plan is essential. This plan should cover everything from managing natural disasters to ensuring continuous operation during power outages. A well-rounded emergency plan doesn’t only anticipate external threats like severe weather or utility failures but also internal challenges such as staff shortages during a crisis.

Beyond simply having a plan, it’s crucial to implement the right tools and resources that enable your team to deliver uninterrupted, high-quality care in any situation. These tools can include backup power sources, secure digital record-keeping systems, and reliable communication channels to keep residents, families, and staff informed. By preparing with a robust emergency plan and the right support, facilities can ensure resident safety, maintain regulatory compliance, and reinforce trust with residents and their families.

2. Stay Connected During Power and Internet Outages

One of the biggest challenges during an emergency is staying connected, especially when power outages or internet disruptions occur. Without a reliable connection, accessing resident records or coordinating care becomes nearly impossible. That’s why having backup solutions is crucial.

Consider adding tools like the CyberPower Battery Backup to ensure devices like laptops and tablets stay powered during outages. Backup batteries like the one mentioned, allows your team to continue to access Synkwise and other essential systems. Additionally, mobile Wi-Fi hotspots, such as the SIMO Solis 5G Mobile Hotspot, can keep your team online, even when traditional networks are down.

By ensuring continuous access to Synkwise, you can continue managing resident care and documentation in real-time, ensuring no details are missed—even in the middle of a crisis.

3. Generators: A Lifeline for Medical Equipment

When power outages extend for long periods, having a solar-powered generator can be a lifesaver—especially for residents reliant on medical equipment like oxygen tanks. Solar-powered backup generators are a sustainable and reliable solution to keep your essential equipment running when the grid fails.

For example, the ECOFLOW Delta Solar Generator provides a clean and consistent power source to keep crucial devices running and supports your facility’s operations without interruption. There are also non-solar generators available that can keep your facility running smoothly when nature strikes, ensuring uninterrupted operations during emergencies.

Having backup power means your facility can continue delivering critical care, no matter how long an outage lasts.

4. Strengthen Staff Preparedness and Confidence

Emergencies don’t just affect residents, they can take a toll on your staff, too. Ensuring that your team is confident in these situations and are well-prepared to handle crises is key to maintaining order during an emergency.

Using Synkwise not only helps ensure continuity of care but also makes life easier for your staff. With features like automated task management and real-time updates, your team can work more efficiently, even under pressure. This can help reduce the stress associated with managing a facility during challenging times.

Additionally, training your staff on how to maximize Synkwise’s features can be beneficial. Tools including offline access and rapid updates, will give them what they need to stay focused on providing care.

5. Keeping Residents and Families Informed

In any emergency, transparent and timely communication is vital for both residents and their families.

You can help everyone feel secure and informed by:

Sending regular updates to families, providing peace of mind and clear, real-time information about their loved one’s well-being.

Keeping residents updated on the situation and safety protocols, which reduces anxiety and fosters a calm environment.

Communicating essential information immediately, minimizing confusion and the need for repeated updates.

With communication, you can maintain clear, open lines of contact, reinforcing trust and assuring residents and families alike that your facility is fully prepared and in control.

6. How Synkwise Ensures Uninterrupted Healthcare Management

During any emergency, continuity of care is the top priority. This is where Synkwise shines. By providing reliable access to essential resident data, even during power or internet disruptions, Synkwise helps you maintain seamless operations. From charting medications to recording progress notes, Synkwise ensures that every part of your care process continues smoothly.

By integrating Synkwise into your emergency preparedness plan, you’re ensuring that your facility can continue to provide the highest level of care—no matter the situation. This is more than just technology; it’s peace of mind for you and your team.

Conclusion

While we can’t always predict when an emergency will happen, we can be prepared for it. Synkwise is more than just a healthcare management tool, we are your partner in ensuring that your facility runs smoothly.

Whether it’s power outages, connectivity issues, or maintaining compliance in a crisis, Synkwise gives you the confidence to keep going. Now is the time to ensure your facility is equipped to handle anything that comes its way.

Want to learn more about how Synkwise can help your facility stay resilient during emergencies? Schedule a Demo today and see how our platform can simplify your daily operations, improve staff efficiency, and keep your residents safe, no matter what happens.

Synkwise Compliance

Oregon Adult Care Home Compliance Guide

Operating a care home in Oregon means paying close attention to state regulations, especially the Oregon Administrative Rules (OARs). Synkwise helps you stay compliant, particularly with electronic record-keeping and documentation. This guide walks you through key regulations from OAR 411-050-0755 and shows how Synkwise supports your compliance.

Understanding OAR 411-050-0755: Records – Availability

This regulation outlines how to manage, store, and access records. Let’s break down the requirements and how Synkwise ensures compliance.


1. OAR 411-050-0755(4)(a): Printing Records

“(4)(a): Electronic records may be used if the system complies with these rules. The system must be able to print records upon request by the Department.”

How Synkwise Helps:
✅ Synkwise allows caregivers to easily print records on demand. You can also share records via email or fax, simplifying the process during inspections or audits. This feature is fully integrated, making it quick and simple for caregivers.


2. OAR 411-050-0755(4)(b): Data Backup and Protection

“(4)(b): The system must have a backup system to protect records during power outages or emergencies.”

How Synkwise Helps:
✅ Synkwise stores all data securely on AWS Cloud Services, ensuring safety during system failures. Multiple daily backups protect your records, and caregivers can still access them from mobile devices during outages.

✅ For added safety, Synkwise provides printable documentation templates for use during emergencies or natural disasters, so your care home can continue operating.


3. OAR 411-050-0755(4)(c): Privacy and Confidentiality

“(4)(c): Electronic records must comply with applicable privacy and confidentiality laws.”

How Synkwise Helps:
✅ Synkwise ensures privacy and confidentiality by preventing unauthorized data sharing. Only authorized users can access records, and password protection keeps everything secure, meeting Oregon’s strict confidentiality laws.


4. OAR 411-050-0755(4)(d): Recording Late Entries

“(4)(d): The system must identify any late entries and record the date and time.”

How Synkwise Helps:
✅ Synkwise’s Audit Med Log feature tracks the exact time caregivers administer medications. When they record a medication late, the system flags it, allowing caregivers to add notes explaining the reason for the delay. This helps you stay compliant during audits.


5. OAR 411-050-0755(4)(e): Preventing Entry Alterations

“(4)(e): The system must prevent unauthorized changes to records. Any changes must be logged with the date, time, and reason.”

How Synkwise Helps:
✅ Once records are entered in Synkwise, they are locked to prevent changes. Admins and Providers can make changes, but the system logs the date, time, and reason for the modifications, creating a clear audit trail.

💡 How to View Edit History: Follow these steps:

  • Step 1: Locate the note, click the three dots, and select “View History.”
  • Step 2: View the changes, including who made them, when, and why.
This shows you how to view the history of any changes on notes

6. OAR 411-050-0755(4)(f): Password Protection

“(4)(f): The system must be password-protected, with passwords changed at least quarterly. Router passwords should be updated every six months.”

How Synkwise Helps:
✅ Synkwise meets HIPAA standards by requiring quarterly password changes. While we can’t control your router’s settings, we recommend setting reminders in Synkwise to update your router password every six months.


Additional Tools to Improve Your Workflow

Beyond compliance, Synkwise offers several features to help Oregon care homes run smoothly.


Batch Notes for Late Medication Entries

New Feature! Synkwise’s Batch Notes feature lets you apply a single note to multiple late entries at once. This tool simplifies documentation and helps reduce errors. You can quickly apply notes like “Medication Given On Time, But Charted Late” across multiple entries.


Completing Incident Reports in Synkwise

Timely and accurate incident reporting is crucial. Synkwise starts incident reports in Draft mode, allowing you to finalize them once complete. Any post-finalization edits are logged for compliance.

💡 Pro Tip: Use our visual guide to learn how to finalize incident reports in Synkwise.

Diagram for accessing incident reports feature on Synkwise

Emergency Preparedness

Preparing for emergencies is essential in Oregon. Synkwise gives you access to electronic records during outages and provides printable templates. Review our Emergency Planning Guide to keep your care home ready for any situation.


In Conclusion

Complying with Oregon’s Adult Care Home regulations is vital for success. Synkwise provides the tools and features to keep your records secure, accessible, and compliant with OAR 411-050-0755. For assistance, contact our support team at support@synkwise.com or submit a ticket through the Synkwise app.

Thank you for choosing Synkwise as your trusted partner in providing high-quality care.


If you would like a pdf version of this guide, please fill out the form below.

Employee Spotlight - Sarah Holbura

Employee Spotlight – Sarah Holbura

🌟 Introduction: My Journey with Synkwise

My name is Sarah Holbura and I am a Customer Support Specialist at Synkwise.

I started working at Synkwise shortly after obtaining my Associate of Arts degree at Clark Community College. I am coming up on 1 year of working here at Synkwise and I could not be happier with my experience so far!

🚀 Starting at Synkwise: Training and Growth

Throughout my first few months of training I remember not just enjoying the work, but the environment I was working in. I had coworkers and managers supporting me through the learning curve, making sure I wasn’t overworked or burning out, and helping me grow my skill set in my new position. As the months went on, the company culture stood out to me as a place that I could not only thrive professionally, but personally as well. I have learned so much here that I have applied to other areas of my life and that has helped me learn a lot about myself.

🎤 First Conference Experience: A Turning Point

My second month working at Synkwise I attended the 2023 Easy CEU Fall Conference in Portland Oregon. Experiencing that conference firsthand showed me how much this product impacted the healthcare community, and how big of a difference we were making. It was a confidence booster that the work I was doing was making a difference in our community and was truly helping providers everywhere. It made me proud to be a part of Synkwise.

💼 Evolving in My Role: From Tasks to Customer Onboarding

My role as a Customer Support Specialist has been a process in the making. When I started out, I was just learning the system and completing minor tasks. As my knowledge grew, I was interacting with customers on a daily basis, and frequently emailing them as well. As of about 4-5 months ago, I started doing onboarding calls with new customers, which was a great experience for me to see the journey of a new customer using our system.

🙏 Gratitude and Looking Ahead

I’ve accomplished and learned so much in just a short amount of time, and it truly reflects on the solid foundation this company has built prior to my arriving here. I am beyond grateful for the amazing people here that have become like family to me, and I hope to continue to grow and expand my skills to be able to succeed in my position and contribute to the growth of the company.

Succession Planning

Adult Family Homes Compliance – Succession Planning

Understanding the New Requirements for Adult Family Homes: A Closer Look at WAC 388-76 Regulations

Recent updates to the Washington Administrative Code (WAC) have introduced several critical changes aimed at enhancing the continuity of care, regulatory compliance, and operational stability within adult family homes. These new requirements, encapsulated in WAC 388-76, are designed to address various scenarios that could impact the smooth operation of these care facilities. Here’s a detailed breakdown of the purpose behind these changes:

1. Succession Planning (WAC 388-76-10201)

Purpose: The introduction of a written succession plan requirement aims to ensure that adult family homes can continue to operate effectively even if the current provider or entity representative becomes unable to fulfill their duties. This measure is crucial for maintaining consistent care for residents during unexpected transitions.

Key Points:

  • Written Plan Requirement: Homes must have a plan outlining how they will manage operations and continue resident care if the provider is unavailable.
  • Provisional Licenses: In emergencies or exceptional circumstances requiring ownership changes, a provisional license may be granted to allow the home to continue operating while a new owner is vetted.
  • Department Discretion: The department retains the authority to decide whether the situation justifies issuing a provisional license.

2. Priority Processing for Change of Ownership (WAC 388-76-10107)

Purpose: This regulation aims to minimize disruption for residents during ownership changes or relocations of adult family homes by allowing priority processing of licensing applications.

Key Points:

  • Priority Request: Existing providers can request expedited processing for new applicants to avoid service interruptions.
  • Notification Waiver: Under priority processing, the standard requirement for notifying the department and residents 60 days in advance may be waived, though notice should still be given as early as possible.

3. Administrator Training Requirements (WAC 388-76-10064)

Purpose: Ensuring that all administrators and entity representatives are adequately trained is vital for maintaining high standards of care and compliance within adult family homes.

Key Points:

  • Training Completion: Applicants and entity representatives must complete an approved administration class. Those already licensed are exempt from retaking the class unless they have not previously completed it.
  • Exceptional Circumstances: The department may waive training requirements for up to four months if certain conditions are met.

4. Fee Waiver for Exceptional Circumstances (WAC 388-76-10074)

Purpose: To alleviate financial burdens on providers facing exceptional circumstances, this regulation allows for a one-time waiver of application fees for changes in ownership or relocation.

Key Points:

  • Conditions for Waiver: The waiver can be granted if the current provider faces significant challenges, such as a terminal illness, and if paying the full licensing fee would cause financial hardship.
  • Priority Processing Required: The application must also be approved for priority processing to qualify for the fee waiver.

5. Provider Qualifications (WAC 388-76-10130)

Purpose: Establishing minimum qualifications for providers, entity representatives, and resident managers ensures that individuals in these roles possess the necessary skills, experience, and character to provide high-quality care.

Key Points:

  • Educational and Experience Requirements: Includes various educational achievements and direct care experience. Certain licensed professionals are exempt from direct care experience requirements.
  • Character and Communication Skills: Emphasizes the need for good moral character, literacy, and the ability to communicate effectively with residents, including language accommodations if necessary.

Conclusion

Maintaining compliance is not a set of steps, but a journey. These new succession planning requirements are designed to strengthen the framework of adult family homes by ensuring operational continuity, enhancing care standards, and providing support during transitions. By implementing these regulations, Washington aims to improve the stability and quality of care in these crucial facilities, ultimately benefiting both residents and providers alike. To assist in this process, a template version of the Synkwise plan is embedded in Synkwise, powered by our forms engine. You can quickly and efficiently create this plan with ease.

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Compliance isn’t a checklist – it’s a continuous journey!!